Terms of service
This store is operated by Klubfiller LTD, company number 08270746.
Business contact address: 254 Birkenhead Road, Merseyside, CH47 9SJ, United Kingdom.
For order enquiries, download help and general support, please use our online contact form. You can also email studio@klubfiller.com. Please include your order number where available.
Klubfiller LTD is not VAT-registered.
For DJ bookings, contact bookings@twistedartists.com.
Please contact us for return instructions before posting merchandise. Our business contact address is not automatically the address for returning a particular order. You do not need our permission to exercise a statutory cancellation right.
Store terms
Your order
Your purchase is with Klubfiller LTD, whose contact details appear above. Please check the product, mix, format, size, colour, email address and delivery details before paying. Product prices and any delivery charge will be shown before purchase. Klubfiller LTD is not VAT-registered and does not charge UK VAT. Any other applicable destination taxes will be identified before purchase. Our store's base currency is GBP; check the checkout currency and final amount.
We will send confirmation of your order by email. We accept your order when we send the order confirmation. If an item cannot be supplied, we will contact you and refund any payment for the unavailable item rather than substitute something without agreement.
Product information and availability
The product page describes what is included in your purchase. A sample pack, collection or masterclass marked Coming soon is not available to buy unless the page expressly offers a preorder with its delivery terms. Changes to future prices or descriptions do not retrospectively change an accepted order.
Digital purchases do not transfer copyright. Do not resell, redistribute or publicly share purchased files or download links. Any additional licence supplied with a product governs the permissions it grants; purchasing music does not itself supply any separate public-performance or broadcast licences that may be needed. Specific sample-pack licensing will be published before that product is sold.
Services and external links
Studio session scope, location or online arrangements will be confirmed with you when booking. Event ticket links lead to external ticket sellers; purchases made there are subject to the relevant seller's terms. This does not exclude our responsibility for our own statements or conduct.
Your rights and our responsibility
Nothing in these terms excludes statutory consumer rights, liability for fraud, death or personal injury caused by negligence, or liability that cannot lawfully be limited. We remain responsible for the goods, digital content and services we sell as required by law.
Contact us first if there is a problem so we can try to resolve it. The terms are governed by the law of England and Wales, without depriving consumers of mandatory protections or access to courts available where they live. Updated terms apply to future orders; the terms in place when you ordered continue to govern that order.
Studio bookings, vouchers and rescheduling
The £250 voucher is for the studio session described on its product page. Dates must be arranged with Klubfiller Studios and are subject to availability. Please email studio@klubfiller.com with your order number to discuss your session and confirm a date.
Vouchers are valid for 12 months from purchase. Please contact us in good time to arrange a session within that period. If you contact us before expiry and our availability prevents a session within the validity period, we will extend it sufficiently to offer a suitable date.
With at least 48 hours' notice, you can move a confirmed session to another available date without a rescheduling fee. The original voucher expiry continues to apply unless we agree an extension or the availability provision above applies.
If you have less than 48 hours' notice, please contact us as soon as possible. We will consider illness, emergencies and your circumstances fairly and try to find another date.
Missing or cancelling a session does not automatically mean losing the full payment. Any deduction will be limited to reasonable losses directly resulting from the cancellation, allowing for costs saved and any replacement booking. We will explain any proposed deduction and refund the balance where a refund is due. We will not recover the same loss twice.
If we cancel a confirmed session, you may choose a replacement date or a refund for the affected session. These arrangements do not limit any statutory cancellation rights or remedies for a service that is not provided with reasonable care and skill.
See our returns, refunds and cancellation policy for merchandise, digital content and voucher cancellation rights.